The first impression, the first 30 seconds. We’ve all no doubt heard various opinions and even research on how this goes. When you meet a new person, you naturally judge them immediately. This is not necessarily negative judgment, just a human response to your brain asking questions like, ‘do I like you, do you like me?’ They say we take about 30 seconds to form a fairly solid opinion, then the future relationship can unpick and change some of this formed idea.

Let’s be honest, anyone can pour a coffee! I don’t know about you, but I’ve had varied experiences in hospitality. These are the three versions I tend to bracket them in: the flapper, the functional, the host. Read more..